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Purchase and delivery terms

General terms and conditions

Processing of personal data

SVA processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679. The personal data collected are necessary to fulfill our contractual obligations. The data may be further processed to investigate, for example, the origin and spread of infectious animal diseases as well as for research and development. SVA does not save personal data longer than necessary. Since SVA conducts research, it may be necessary to save personal data needed for research for a long time.

You are entitled to request
- information about your personal data
- correction of inaccurate personal data or deletion of personal data
- limitation of or objection to processing of data.

You have the right to file a complaint with The Swedish Data Protection Authority on how your data is processed. SVA is a public authority which means that all data sent to us can become public documents.

Contact information to our Data Controller and Data Protection Officer, for example to request transcripts from registries, please write to the National Veterinary Institute, 751 89 Uppsala, Sweden.

Diagnostics and analysis

Your samples strengthen the health status of animals in all of Sweden

SVA is tasked with preventing, diagnosing and combating infectious diseases in animals. The samples you send to us are therefore important not only for you but also for SVA's operations in general. They allow for us, among other things, to continuously monitor the health status of animals in all of Sweden in collaboration with other government agencies. Sometimes it may also be of general interest that we conduct additional studies on the submitted material and compile test results for research purposes. Any necessary information sharing with other agencies and the reporting of results is made without reference to the individual samples unless Swedish law stipulates otherwise.

If you prefer that your particular samples are not used in this way, we kindly ask you to notify us to this effect, either directly in the internal review or by other means.

Terms and conditions of sale


For price information, please refer to our digital price list on our homepage. Prices do not include VAT.

Payment terms

30 days' net. SVA reserves the right to perform standard credit checks. After credit checks prepayment may be required. For customers outside Sweden, the usual prepayment terms apply, unless otherwise agreed.

Handling charge

All orders are subject to a charge of SEK 25 excluding VAT. No charge is applicable for monthly invoicing.

Late payment interest

Late payment interest is charged in accordance with the Interest Act.


For larger sample quantities, please contact the relevant department for agreements regarding prices.

Terms and conditions of delivery


For vaccines that are ordered between Monday and Thursday, delivery can usually be made immediately, provided that the item is in SVA's inventory. If SVA is dependent on deliveries from manufacturers, delivery times can never be guaranteed. Delivery of vaccines is only possible within Sweden.

For diagnostic media, goods held in stock can be delivered immediately. Custom-made products are delivered by arrangement.

Deliveries are usually made using the PostNord's Parcels, MyPack Collect or letter service. Deliveries to customers outside Sweden are made using the DPD International or MyPack service. Deliveries of diagnostic media in the Stockholm and Uppsala areas may, by prior arrangement, be made by courier.

Preordered goods can be collected from SVA's goods reception.

For deliveries to customers outside Sweden, EXW (Ex works) trade terms apply in accordance with Incoterms 2010.

Shipping charges

Delivery outside Sweden:
All deliveries outside Sweden will be charged shipping fee, depending on weight.

Delivery within Sweden
For orders over SEK 2000, no shipping charges will be applied. This applies to Parcel and MyPack Collect.

For orders under SEK 2000 and Parcel or MyPack Collect deliveries, a charge of SEK 150 excl. VAT will be applied. Letters are charged at SEK 75 excl.

Special rates apply to deliveries by courier.



SVA is responsible for goods until they are delivered. Responsibility then transfers to the purchaser unless the post office has specified that responsibility transfers to the purchaser upon notification.

MyPack Collect:

SVA is responsible for goods until notified by the post office. Responsibility then transfers to the purchaser.


The purchaser is wholly responsible for all vaccines delivered by letter.


The shipping company is responsible for goods until they are delivered. Responsibility then transfers to the purchaser.

Sales to customers outside Sweden are subject to liability provisions under EXW (Ex works) trade terms in accordance with Incoterms 2010.

Any damage which has occurred during shipping must be reported immediately to the post office or shipping company. The PostNord is not obliged to refrigerate parcels.


Any claims must be submitted to SVA within 7 days from receipt of the goods.

The date of the document indicates when SVA's Purchasing and Delivery Terms and Conditions were last updated. The Terms and Conditions may be modified without prior notification.

This information was last updated 2018-08-30.